The delivery times that appear on the site are given approximately. We decline any liability.
Delivery terms and conditions
The goods are delivered to the address shown on the purchase order; You must ensure it is correct. All returned orders due to a false or incomplete address will be reshipped at your cost.
Our transport services are reliable. However, as in all shipments, a delay may occur, or a parcel may get lost. If the delivery is later than the date indicated on our site, We ask You to report this to Us by e-mail. We will then contact our carriers so that we can start an enquiry. If the parcel is found, it will immediately be redirected to your place of residence (as in most cases). In other instances, We will ship a substitute item to You at our cost. If the original product(s) ordered were no longer available, we would reimburse You the cost of the goods lost by the carrier.
Delivery problems due to the carrier
All order irregularities (damages, item missing in comparison to the delivery form, damages packages, broken items…) must be indicated on the delivery order under “hand-written reserve”, that You will then have to sign. Next to that, You will also have to confirm this irregularity by sending Us an e-mail stating your order number by logging on to contact page
-The user will have to claim any delivery errors and/or nonconformity of the products in kind or in quality, not in compliance with the purchase order, on the day of delivery, or at the latest, on the first working day following the delivery date. All claims placed after this date will be rejected.
-The claim will have to be made by email through the contact page
-All claims not made in compliance with the above procedure will not be considered, and We shall disclaim all liability.
-Upon receipt of the claim, You will be advised of the procedure to follow for exchange, reimbursement or offer so that we can come to a mutual agreement. A product can only be exchanged after receipt of a claims e-mail according to the instructions outlined above.
In the case of a return, the shipping charges will be at our cost (only in the case of delivery errors), except if the returned item doesn’t correspond to the original claim made by e-mail.